Concierge Express Arrival Service
Does your luggage feel like a burden?
Let Airport Assist lighten your load with our premium baggage assistance service. Travel light and stress-free while your luggage is carefully handled by our professionally trained airport staff.
From the moment you arrive at the airport, our friendly representative will be ready to assist—handling your luggage, guiding you through the terminal, and ensuring everything is safely accounted for. While we take care of the heavy items, you can enjoy quality time with your loved ones.
This service is ideal for families traveling with young children, elderly passengers, or anyone seeking a smoother and more comfortable airport experience. With our Concierge Express Arrival Service, you will enjoy convenience and peace of mind at every step of your journey.
Fly smarter, not heavier—with TONDEST.
Note:
📍 The meeting point is in the Baggage Claim area.
💼 Maximum 2 pieces of luggage per person.
🧳 Additional luggage will be charged at IDR 30,000 per item.
- ✓Staff will wait after Immigration (near the duty-free and baggage claim area) holding a name sign with the guest's name.
- ✓Guests complete the entire VOA and Immigration process independently.
- ✓Guests approach the staff.
- ✓Staff will assist guests with collecting their luggage.
- ✓Staff will assist guests in completing the Electronic Customs Declaration (E-Customs) and escort them to Customs.
- ✓Escort guests out of the terminal to the transportation area/meeting point with the PIC.
- ✕VIP lanes at all counters
- ✕Transportation
- ✕Visa fees
- ✕Items exceeding the Customs allowance